On this page you will find some links to websites that can help you deal with or prevent problems with purchases outside your country.
Information from the European Union about the ECC-network.
Information on the main air passenger rights in the EU, which concern cancellation, long delays, baggage, identity of the airline, package holidays, denied boarding, people with disabilities and people with reduced mobility and price transparency.
The Human Environment and Transport Inspectorate ensures that air carriers departing from Dutch airports or EU air carriers departing from third countries to the Netherlands are in compliance with this EC regulation. If the air carrier does not comply to these regulations the passenger can file a complaint. This webpage provides further information on how to file a complaint.
Information on the rail passenger rights, which apply to all international rail transport services in the EU.
Dolceta is an ongoing online Consumer Education project involving 27 countries of the EU, financed by the European Commission. DOLCETA offers online modules which focus on different consumer topics.
SOLVIT handles complaints with a cross-border element that are due to bad application of EU law by public authorities within the EU member states.
By the EU acknowlegded out-of-court bodies involved in the consensual resolution of consumer disputes.
The foundation has more then 45 Consumer Complaints Boards, including the Complaints Boards for Leisure, Air transport, Car Rental and Water recreation.