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Publications

On this page you will find some publications that can help you prevent or deal with problems with purchases outside your country.

2010 Annual report ECC-network(1646 KB, pdf)

Mystery shopping E-commerce(1245 KB, pdf)

October 2009

The European Online Marketplace(2554 KB, pdf)

Consumer Complaints 2008 - 2009

The European Online Marketplace(2201 KB, pdf)

Consumer complaints 2007

Comparison of minimum criteria for 3-star hotels in the EU(503 KB, pdf)

July 2010

Comparative table 3 star hotels(313 KB, xls)

July 2010

E-Commerce trustmarks in Europe(886 KB, pdf)

October 2006

Extrajudicial dispute resolution in The Netherlands(2783 KB, pdf)