Publications
On this page you will find some publications that can help you prevent or deal with problems with purchases outside your country.
Mystery shopping E-commerce(1245 KB, pdf)
October 2009
The European Online Marketplace(2201 KB, pdf)
Consumer complaints 2007
Air Passengers Rights(790 KB, pdf)
Consumer Complaints 2006
Air Passengers Rights(464 KB, pdf)
Consumer Complaints 2005
Civil law cultures in Europe(850 KB, pdf)
December 2009
E-Commerce trustmarks in Europe(886 KB, pdf)
October 2006
The European Consumer Centres(959 KB, pdf)
Information and support to consumers across Europe
